As researchers and designers, we are no strangers to the idea of usability testing our designs. But what about validating the content that appears on our products and services? Words are just as powerful as the colors we choose, the icons we create and the flows we design. Content can make or break user flows and interactions. Think about all the vague error states out there. Content and copy can confuse, misguide and lead users astray, resulting in a poor…
